ServiceNow

ServiceNow is a software company that provides a cloud-based platform for automating IT management workflows. The company specializes in IT service management, IT operations management and IT business management.

The ServiceNow platform easily integrates with other tools, letting users manage projects, teams and customer interactions using a variety of apps and plugins. For example, users can perform VMware AirWatch tasks within the ServiceNow interface. ServiceNow also provides an app store offering third-party tools.

ServiceNow Platform Features

The service model of ServiceNow products is based on helping users identify the root cause of issues they encounter and correct these issues via self-service.

The service model appears as tasks, activities and processes from ServiceNow products, separated by cloud service. Together, these elements are part of a comprehensive managed workflow that supports features such as real-time communication, collaboration and resource sharing.

ServiceNow offers specialized service management software for specific industries:

• Healthcare and life sciences.

• Financial services.

• Public sector.

• Manufacturing.

• Telecommunications.

• Technology.

AiRo and ServiceNow

This partnership helps us to focus on creating frictionless, personalized conversations for customers across all departments and channels. Our ServiceNow experience helps us in delivering higher value analytics and insights to our clients. Our ServiceNow experts are fully conversant in implementing best-in-class solutions to enable personalized, frictionless customer experiences at every touchpoint. Our skilled team of certified ServiceNow consultants has a wide range of domain expertise in the numerous areas of ServiceNow.