AiRo’s Credentialing Tool Helps Healthcare Providers in accelerating onboarding of Physicians and Nurses

Aug 19

Industry: Healthcare Provider

80% Reduction in onboarding time.
Centralized patient data for better care

Client Overview:

The client developed a medical practice in Jacksonville, Florida, to revolutionize the emergency care sector into more patient-centered and accessible. The client benefits from the expertise of board-certified emergency physicians who can access all of a patient's in-network providers. After opening seven locations in 2021 alone, the client has 11 facilities and approximately 100,000 patients served in 2021.

Rapid Growth Of Organization And Data Problems Created Scaling Issues For The Client:

They are one of the fastest-growing healthcare organizations in the United States. With patient demand increasing, they needed to be able to hire and credential more employees rapidly. The client team identified a main source verification credentialing process as a necessity at this phase of the project.

A centralized source of truth was also required, as many departments simultaneously needed access to the most up-to-date and correct information. The client's team devised a set of objectives using a credentialing system. So that it could enroll new providers in various health plans and re-credential existing ones as needed, the system's platform had to be multi-functional in its final form.

Accessibility: They wanted weekly reporting on expired papers and progress updates for new hiring, to name a few. For an audit, they wanted software that could be accessed at any time, with the ability to pull reports and documents quickly.
Security: The client needed the highest levels of protection for keeping sensitive data and full transparency with their credentialing partner to better care for their patients and providers.
Credentialing Services: The healthcare provider was looking to outsource credentialing services for any in-house services they didn't want to perform. For their team's credentialing specialist, direct and unrestricted communication was a primary goal.

AiRo Healthcare Credentialing Team Wins Client Confidence

They sought a solution that would allow them to quickly onboard and certify new personnel to keep up with their rapid development. AiRo's credentialing team was contacted by its CFO once they realized it could meet its predetermined objectives. First, AiRo's Credentialing team worked closely with the client's HR manager to understand the company's needs better. The clinics' difficulties were best addressed through AiRo's Credentialing team after initial discussions revealed this.

As a result, AiRo could rapidly grasp and align with the organization's objectives and goals to ensure a true partnership with the supplier. The AiRo's Credentialing automation implementation began after they had gathered the essential information and credentialing documents. AiRo assigned a project manager and credentialing specialist to the client, who would handle the client's day-to-day credentialing needs from that point on.

As a result, the client may devote more time and effort to their patients. AiRo's job is to work directly with the client's administrators, clinical team, and providers to ensure that the process runs well. The clinics can have peace of mind by totally outsourcing their credentialing function for primary source verification and privileges at their facilities and monitoring any expires. Because of these features, they were confident in their ability to stay in compliance daily.

The Client Recorded Significant Gains Post Solution Deployment

AiRo minimized the time it takes to onboard a new provider by 80% by utilizing a team of credentialing experts. With the help of the new system, the stress on the client's Human Resources department was significantly reduced. The client achieved their goal of centralized access to the entire process with this cloud-based credentialing software. In addition, the clinics could keep tabs on the progress of documents that AiRo's staff was working on using AiRo's Credentialing team.