Workqueue Optimization with Epic Application Managed Services Helps Client Achieve 75% Reduction in Workqueue Management Labor

A major health-tech firm that contracts with federal, state, and municipal governments and private organizations promoting high-quality healthcare. The firm oversees quality improvement and medical review efforts across the United States.

AiRo minimized the time it takes to onboard a new provider by 80% by utilizing a team of credentialing experts. With the help of the new system, the stress on the client's Human Resources department was significantly reduced.

AiRo Digital Labs deployed a smart Insurance Eligibility solution to capture information from scheduling assistants or scanned data from insurance cards. The solution uses an RPA bot and can mimic actions performed by a user to automate repetitive administrative and clerical work.

Automated claim scrubbing using RPA and ML increased management visibility across operations and process performance insights through business analytics. The claim scrubbing software resulted in:

AiRo’s solution proved to be extremely beneficial in streamlining the prior authorization process of the provider. The client recorded the following benefits post-deployment:

AiRo deployed an intelligent automation platform with machine learning capabilities to streamline the denial management process. The platform uses a learning module that tracks the information on denied claims and provides analytics to improve claims submission.

AiRo developed a patient scheduling application that is extremely user-friendly and can help doctors, clinics, and hospitals with patient appointments and follow-ups. The solution can intake appointment requests from multiple channels and keep track of the patient's entire visit history.

After implementing AiRo's solution, the client saw that teams now had rapid access to information and data instead of having to wait hours or days to calculate. For example, clinical validations that used to take 10 hours might now be completed in less than 20 minutes. Furthermore, the cloud-native platform's mobility has allowed the client to expand into new nations.

Learn about AiRo’s intelligent automation solutions that help in process standardization and optimization wherein the team can achieve the same level of productivity with 40% fewer resources.