Smart Appointment Scheduling System Helps Hospitals To Reduce Patient No-Shows By 40%
Industry: Healthcare Provider
40% Reduction in patient no shows
Improvement in HCAHPS score
End to end tracking of patient data, including payment history and outstanding amount
Client Overview:
The client is a 162- bed hospital that offers a vast array of healthcare services, with an emergency department treating more than 50,000 patients annually.
The hospital’s staff manually aligned patient appointments with physicians’' schedules and availability. Furthermore, lack of efficiency in the system due to patient no-shows and last-minute cancellations impacted the overall satisfaction scores.
The Client Needed A More Efficient Patient Scheduling And Appointment System
The registered patients could schedule appointments only via call or in person. However, this system was not completely efficient, and the only way patients could be notified of any change in appointments or additional documents required for a visit was through phone calls.
The client struggled to cope with the manual processes and paper-based forms for appointment scheduling which resulted in inefficiencies and a poor customer experience. The patient scheduling application was also not integrated with the EHR and PMS systems.
The client sought outside assistance in developing patient scheduling and appointment management systems that could:
Streamline the pre-registration process by scheduling the patient's appointment using the provider's web portal.
Gather information about the patient's demographics to determine eligibility and prior authorization needs.
Determine the timetable based on the availability of the provider.
Notify the patient of the appointment and obtain confirmation
Send automated reminders to the patient and provider
Handle appointment cancellation and reschedules.
AiRo’s Intelligent Appointment Scheduling System Wins Client’s Confidence
AiRo developed a patient scheduling application that is extremely user-friendly and can help doctors, clinics, and hospitals with patient appointments and follow-ups. The solution can intake appointment requests from multiple channels and keep track of the patient's entire visit history. This application can also sync with Physicians' and other staff’s availability. Details concerning a physician's schedule, available slots in his schedule, scheduled slots, blocked slots, patient tracking and visits, and booking appointments for unregistered patients and emergency patients may all be easily accessible. The patient registration module makes scheduling, rescheduling, and altering appointments simple.
The New Patient Appointment And Scheduling System Brings Significant Benefits To The Provider's Workflow
The Smart Appointment scheduling system works for both new and existing users. The system generates automated reminders for appointment confirmation, rescheduling, or cancellation. It also notifies users when a doctor is unavailable for an appointment.
Benefits Of The System
Reduction in Patient No-Shows
The patient appointment system can intake appointment requests from multiple channels and send appointment reminders. This resulted in significant reduction in patient no-shows and missed appointments.
Automated Patient Appointment Scheduling
Patient appointment scheduling processes were automated, saving health practitioners and personnel time.
Improved Data Quality
The customer was able to better diagnose patients and enhance healthcare outcomes due to the improved data quality regarding purpose of visit, historical data, etc.
The client recorded the following results of implementing a patient scheduling system:
Reduced patient no shows by 40%
Improvement in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score
End to end tracking of patient data, including payment history and outstanding amount (for an established patient
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The AiRo Perspective
AiRo developed a patient scheduling application that is extremely user-friendly and can help doctors, clinics, and hospitals with patient appointments and follow-ups. The solution can intake appointment requests from multiple channels and keep track of the patient's entire visit history.
